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mansion138 Legal Rules For Your Account

mansion138 Legal explains how account access, identity checks, wallet records and policy requests work for you in Indonesia.

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mansion138 mansion138 Legal Rules For Your Account
CONTACT ROUTES

Legal Help Beside Your Account

A clear contact path matters when a Legal question blocks account access or leaves a wallet record unclear.

Account policy route Open the support link inside your account when you need to ask about Legal access, phone verification or an account record. Include the email or phone detail attached to your account, then describe the exact policy question so our team can check the right case.
Cashier record check For a Legal question about DANA, OVO, GoPay, QRIS, bank transfer or a virtual account, use the support entry beside the cashier path. Share the payment reference and account name, while keeping sensitive wallet passwords and one-time codes private.
Access clarification If a page does not open, contact us through the account support route and tell us your device path, such as mobile browser or computer browser. We can explain whether the issue relates to account status, a policy check or access that depends on local law.
DATA PRACTICES

How We Handle Legal Account Records

We connect Legal handling to practical account controls rather than broad promises. Your account record may include phone verification, wallet references, device details and policy requests needed to assess access or resolve…

Data used for access

We may use your account name, phone verification result and sign-in details to assess whether an account step can proceed. This keeps a request connected to the correct account and helps us address mismatched records before wallet or lobby access continues.

Wallet references

DANA, OVO, GoPay and QRIS references can appear alongside a payment request, while bank transfer and virtual account details may support reconciliation. We use the record needed for that request and ask you to provide only the details relevant to the case.

Cookie choices

Cookies can help retain your sign-in state and remember technical preferences on a mobile browser or computer browser. If you want to ask what a cookie supports or request a change, use the Legal contact route inside your account.

Account security

Keep your password, phone access and one-time verification codes private. We may pause an account action when the details do not match, then ask you to complete the account step through the support route rather than accepting unverified instructions.

Record retention

We retain account and policy records for the period needed to operate the requested service, resolve disputes and meet applicable obligations. A retention question should include your account identifier and the record type, such as a wallet reference or access request.

Change requests

You can ask us to correct an account detail, clarify a policy record or explain a data field through the support entry linked from your account. We may verify your identity before changing information connected with phone access or payment history.

Answers Before You Open An Account

These Legal answers cover the questions we expect you to ask before creating an account from Indonesia. Read them with the access wording in mind: availability depends on local law, and an account check may be required before you can continue. If your situation is not covered, the account support route can direct your question to the relevant policy record.

mansion138 Legal covers account access, phone verification, data handling, cookies, wallet references, security checks, retention and policy contact. It also explains that availability depends on local law, so you should confirm that access is permitted where you are before opening an account.

Access is available where local law permits and where your account meets the required checks. If a page or account action is restricted, contact us through the support route inside your account so we can explain whether the issue is regional, technical or linked to an incomplete verification step.

Phone verification helps us connect the account to the correct contact detail and identify requests involving access, wallet records or account changes. If the phone detail does not match, we may pause the action and ask you to complete verification through the account support path.

DANA and QRIS references are used to identify the payment request connected with your account. OVO, GoPay, bank transfer and virtual account records may be handled in the same way. We ask for the relevant reference, not your wallet password or one-time code.

You can request a correction or clarification through the support entry linked from your account. Tell us which field is affected and provide the account identifier connected with it. We may verify your identity before changing phone, payment or access details.

We keep records for the period needed to operate account requests, resolve payment questions, address disputes and meet applicable obligations. For a retention query, name the record type, such as a phone check, QRIS reference or access request, so we can respond precisely.

Use the support route inside your account and describe the decision, page or account action you cannot continue. Include your device path, such as mobile browser or computer browser, but do not send passwords or one-time codes. We will explain the next available policy step.

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